Return Policy
At Luxor Dish, we are committed to ensuring our customers are completely satisfied with their purchases. If for any reason you are not satisfied with your order or if you receive a damaged product, we are happy to offer a quick and efficient solution. Below is our return policy:s visitantes.
1. Returns for defective or damaged products
If your product arrives damaged or defective, you are entitled to request a replacement or a refund. To process your request:
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You must notify us within 48 hours of receiving the product.
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Provide clear photos of the damage or defect, as well as the outer packaging if it was damaged.
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Once the information is verified, we will send you a replacement at no additional cost or proceed with a full refund, according to your preference.
3. Refunds
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Refunds will be processed through the same payment method used for the original purchase.
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Refund processing times may vary depending on your payment provider, but are usually completed within 5-10 business days.
2. Return process
To initiate the return process:
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Send an email to luxordish@outlook.com with your order number and the details of the return.
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Our customer service team will provide you with a return authorization number and instructions on how to return the product.
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If the product arrived damaged, we will follow the replacement process through our logistics service and keep you informed at every step.
4. Exceptions
Returns for customized or special order products will not be accepted, except in cases where the product arrives damaged or defective.